📄 Refund Policy – Norvex LLC

Last Updated: 24/11/2025

At Norvex LLC, we strive to deliver high-quality software development, digital services, and technical solutions.
Because our work involves custom development and specialized digital services, our refund rules follow clear and fair guidelines.

1. General Refund Policy

Due to the nature of digital and custom-built services, all completed services are non-refundable.

Refunds are granted only under specific conditions mentioned below.

2. Eligibility for Refund

A client may request a refund only if:

✔ 1. No work has started yet

If payment was made but the project has not begun, a full refund may be issued.

✔ 2. The service cannot be delivered

If Norvex LLC is unable to start or complete the service due to internal reasons, the client will receive a full refund.

✔ 3. A duplicate payment was made

If the client accidentally makes a duplicate transaction, the extra amount will be refunded.

3. Non-Refundable Cases

Refunds will NOT be issued in the following situations:

❌ If the service has already started
❌ If development, consulting, or technical work has been delivered
❌ If the client delays the project or fails to provide necessary materials
❌ If the client requests features outside the agreed scope
❌ If the client changes their mind after work has begun
❌ Monthly subscription fees
❌ Completed digital products, licensing, or downloadable items

4. Custom Development Projects

For software development, mobile apps, automation systems, or platform builds:

• Refunds are not possible once planning, development, design, or coding has begun.

• Any partial work delivered up to the cancellation date is non-refundable.

All project milestones and payments must follow the signed agreement or invoice.

5. Subscription Services

All monthly subscriptions (support, maintenance, cloud, automation, etc.) are non-refundable once the billing period starts.

Clients may cancel future renewals at any time.

6. Chargebacks & Payment Disputes

If a client opens a chargeback without contacting Norvex LLC first:

• All current and future services may be suspended

• Legal or administrative fees may apply

• The client may be permanently restricted from our services

We strongly encourage resolving any issue directly with us.

7. How to Request a Refund

To request a refund (if applicable), contact us at:

📧 contact@norvexagency.com
Subject: Refund Request – Norvex LLC

Please include:

• Full name

• Email used for the purchase

• Date of payment

• Reason for the refund request

We will review your request within 3–7 business days.

8. Policy Changes

Norvex LLC reserves the right to update or modify this policy at any time.
All changes will be posted on this page with a new “Last Updated” date.

9. Company Information

Norvex LLC
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801
United States

📧 Email: contact@norvexagency.com
🆔 EIN: 36-5157458
🌐 Website: https://norvexagency.com